Job Description

Salary:  $95,000 - 103,000 /year

Pay Grade: 14  

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Audio Visual/Live Events Support Technician will provide technical support for all aspects of AV and technology services, focusing on high-touch and VIP-deemed events at Eventions. This pivotal role ensures seamless execution of live events by serving as the primary point of contact for all technical aspects. The technician will develop and maintain excellent client relationships, offer subject matter expertise, and collaborate with peer teams to understand the overall business impact.

Responsibilities:

• Act as the primary point of contact for all technical aspects of live events, collaborating closely with event planners and production teams.
• Serve as a subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
• Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events.
• Utilize the Tricaster experience to enhance event production and execution.
• Provide technical leadership during live events, ensuring seamless operation and troubleshooting any issues.
• Stay updated on industry trends and advancements in live event technology, including NDI and networking, to improve Eventions' offerings continually.
• Contribute to team communications and deliverables, including equipment tracking and maintenance.
• Assist with onboarding new services, process documentation, and purchasing equipment.
• Identify root issues in the delivery of support services and assist with implementing corresponding solutions.
• Maintain key relationships with stakeholders, including product groups, event teams, and third-party vendors.
• Compile and send service post-event completion emails, assisting with client follow-up and issue resolution.
• Adhere to Company’s information security policies and best practices, escalating unresolvable issues to management.
• Submit LOB-specific operational reporting as required.
• Perform other duties as assigned.

Qualifications:

• Minimum of 5 years’ experience in the AV industry, with a focus on live events and Tricaster operation.
• Experience with NDI and networking preferred.
• Certification in AV technology or related courses is advantageous.
• Expertise in Yamaha CL3 audio boards and Dante audio networking technology.
• Proven experience in managing audio aspects of events, including live streaming, video conferencing, and virtual/hybrid meetings.
• Strong troubleshooting skills and ability to resolve complex audio issues efficiently.
• Excellent organizational and communication skills for effective collaboration with cross-functional teams.
• Dedication to maintaining the highest standards of audio quality and customer satisfaction.
• Advanced knowledge of audio, video, lighting, and computer systems.
• Experience with inventory control, transport, and logistics.
• Excellent interpersonal and communication skills.
• Proven ability to work effectively in a fast-paced, high-pressure environment.
• Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
• Creative problem-solving skills and the ability to think on your feet during live events.

Apply to Eurest today!

Eurest is a member of Compass Group USA

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  click here or copy/paste the link below for paid time off benefits information. 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

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