Job Title: Phone Representative - Primary Care Office Location: Jacksonville, Florida Company: Coastal Health
Overview: Coastal Health, a leading multi-specialty medical group in Jacksonville, Florida, is seeking a reliable and customer-focused Phone Representative to join our team at one of our busy primary care offices. This role is ideal for someone who is organized, communicates clearly, and is passionate about helping patients navigate their healthcare needs.
Position Highlights:
Full-time, Monday-Friday schedule
Work in a fast-paced, supportive healthcare environment
Join a team that values compassion, communication, and professionalism
Opportunities for growth within a respected healthcare organization
Key Responsibilities:
Answer incoming phone calls in a courteous and professional manner
Schedule, reschedule, and confirm patient appointments
Provide accurate information regarding services, office policies, and procedures
Route calls and messages to appropriate clinical and administrative staff
Verify insurance information and assist with patient registration as needed
Maintain confidentiality and comply with HIPAA guidelines
Qualifications:
High school diploma or equivalent required
Previous experience in a medical office or call center preferred
Excellent communication and customer service skills
Comfortable using electronic health records (EHR) and scheduling software
Ability to multitask and stay organized in a busy setting
Bilingual in English and Spanish a plus, but not required
Why Join Coastal Health?
Be part of a respected healthcare team making a difference in our community
Enjoy a positive work culture with supportive colleagues and leadership
Competitive pay and benefits, including health insurance, PTO, and retirement plans
How to Apply: Submit your resume. We look forward to connecting with you!
Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
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