Care Coordinator (Fully Remote) Job at Icon Health, Miami Beach, FL

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  • Icon Health
  • Miami Beach, FL

Job Description

Job description: Please read entire description for hours and bilingual requirements

About the Role

As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.

Responsibilities

  • Build trust with patients with an empathetic attitude and working knowledge of healthcare
  • Communicate and collaborate with external office staff as well as other members of the Icon clinical team
  • Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
  • Complete tasks as directed by clinician in a fast paced environment

You May Be The Ideal Candidate if You Have...

  • At least 3 years of customer service in a healthcare setting
  • Ability to use multiple digital tools for record keeping and patient care directives
  • Excellent interpersonal skills and ability to engage patients
  • Ability to effectively communicate with other members of the Icon Team
  • Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
  • Ability to problem solve independently and “think on your feet” as needs arise
  • MUST BE BILINGUAL ENGLISH AND SPANISH
  • Several openings in both EST and CST

Full benefits package on hire

Fully Remote

Salary 52k per year

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

  • 401k
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Language:

  • Spanish and English (Required)

Work Location: Remote

 

Job Tags

Full time, Work at office, Flexible hours,

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