Job Description

Hiring: Customer Care Analyst

At FreightWise

Location: Nashville, TN

Hours : Fulltime, Monday through Friday, Hybrid with flexible shifts

Pay: Annually based on experience

Who we are

At FreightWise we combine agile tech development with deep industry expertise to provide transportation management services, and software to small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list. FreightWise was voted one of the Best Places to Work by the Nashville Business Journal.

Summary

As a Customer Care Analyst, you will support our logistics and supply chain operations through accurate data analysis reporting. Helping improve efficiency, reduce costs, and support strategic decision-making, interacting with customers and company leaders to understand how to best manage their transportation and logistics needs.

What you will do:

• Collect, clean, and analyze datasets related to procurement, inventory, warehousing, transportation, and customer fulfillment.
• Develop dashboards and reports to track KPIs such as inventory turnover, demand accuracy, on-time delivery, order cycle time, and logistics costs.
• Identify trends, inefficiencies, and improvement opportunities within the supply chain using statistical analysis and data visualization.
• Identify process improvement opportunities and support implementation.
• Build forecasting models to support demand planning, purchasing decisions, and resource allocation.
• Monitor supplier performance and evaluate cost-saving opportunities.
• Conduct root-cause analysis for supply chain disruptions or anomalies.
• Provide clear presentations and insights to stakeholders.
• Positively interact with clients to support their transportation, logistic needs.
• Maintain data integrity across ERP, WMS, TMS, and BI systems.
• Assist with automation projects and process standardization.
• Analyze performance trends and provide actionable insights to operations teams.

What you will need:

• Bachelor’s degree in Supply Chain, Business, Analytics, or related field
• 2+ years of data or analytics experience in transportation, logistics or supply chain.
• Strong skills in Excel, Sigma, and Power BI tools (Power BI, Tableau, etc.).
• Knowledge of WMS/TMS/ERP systems.
• Excellent written and oral communication skills, including verbal communication, listening, and interpersonal skills.
• Able to conduct professional client presentations.
• Excellent decision making and problem-solving skills.
• Must be able to pivot, learning and adjusting to clients shipping information demands.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship.

What we provide :

• Insurance: Medical, Dental, Vision, STD, LTD.
• Company paid Life insurance $50k.
• 401(k), with employer match.
• Paid Time Off.
• 11 Paid Holidays.
• Hybrid work and flexible schedules.
• Great work environment with opportunity for growth.

E-Verify:

FreightWise participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.

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