Duties: Full ownership and accountability for a portfolio of US Corporate clients, including delivery of all account management activities in line with TAG standards. Provide strategic account management through consistent reporting and travel review meetings. Drive service delivery to the clients in accordance with the agreed Service Level Agreement and strategic business plan. Increase customer satisfaction levels across the business, measured through regular customer satisfaction surveys with an objective of increasing the US Corporate NPS. Consistent communication with key customers to ensure relationship building, problem resolution, and client satisfaction. Develop new and existing business opportunities within the financial services sector. Oversee the end-to-end process of the deal, including strategy setting, sales presentations, proposal development, and contract negotiations. Build and manage a rolling and robust pipeline as defined by leadership strategy and budget. Partner with assigned managers and department heads to help implement new business, analyze travel management data, and maintain ongoing communication with assigned clients to ensure strong relationships and referral business. Screen potential business deals by analyzing market strategies, deal requirements, financials, and operations, and examine risks, and potentials while estimating partners needs and goals. Set strategic direction for growth, efficiency, and service excellence. Develop innovative ideas and solutions to achieve business objectives. Work closely with Operations teams to drive high-level service and evolve the service offering. Ensure consistent and adequate communication to internal and external stakeholders including employees, customers, and suppliers. Develop and maintain contacts at all levels as well as an interface across high-level clients and contacts globally to build and continue multi-level relationships. Network and strengthen relationships and improve customer connection with TAG products and offerings, knowing how to leverage overlapping opportunities within the business. Know the responsibilities and requirements of employees under direct supervision to ensure job roles are fulfilled. Ensure no potential lost profit and ensure all team members are utilizing systems to their full potential. Ensure that the assigned team is staffed adequately and delivers timely and effective services. Requirements: Must have at least 2 years experience in a leadership position, including: Experience in the travel industry Business development and customer management skills in the private equity markets and roadshow/fundraising travel Lead global sectors on best practices, including client facing technology and business offerings including Galileo, Travcom, and Salesforce Ability to create solutions and rapidly gather, structure, and present data analysis to key stakeholders to make informed decisions in the corporate and private sectors Serve in client and industry functions including trade shows, seminars, webinars, and conventions as an expert in the travel and event management sector Expertise in financial aspects of the travel industry, including pricing, revenue management, and budgeting Salary: 106,600-133,250. Email resumes to hrus@tag-group.com. EOE
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