Email/Chat Support Specialist Job at Laka Group, Miami, FL

RXBGbW9WRWdXV0xhSzByTFljTGZBMkJvZWc9PQ==
  • Laka Group
  • Miami, FL

Job Description

This is a remote position.

Join our dynamic team at Laka Group SRL as an Email/Chat Support Specialist in the Civil Engineering industry. In this role, you will play a crucial part in providing exceptional customer service through email and chat communication channels.

Location: United States (Remote)

Pay: $30 - $33 per hour

Responsibilities:

  • Respond to customer inquiries and issues promptly and professionally via email and chat
  • Provide accurate information and solutions to customers regarding products and services
  • Assist customers with order processing, account management, and technical support
  • Escalate complex issues to the appropriate teams for resolution
  • Maintain detailed records of customer interactions and transactions

Requirements:

  • Excellent written communication skills in English
  • Proven experience in customer service or support role
  • Ability to multitask and prioritize in a fast-paced environment
  • Familiarity with CRM systems and help desk software
  • Basic knowledge of Civil Engineering terminology is a plus

Qualifications:

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in a related field preferred
  • Minimum of 1-2 years of experience in customer support
  • Strong problem-solving skills and attention to detail

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Work-life balance initiatives

Requirements

  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in a related field preferred
  • Minimum of 1-2 years of experience in customer support
  • Strong problem-solving skills and attention to detail

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and inclusive work environment
  • Work-life balance initiatives


Job Tags

Hourly pay, Full time,

Similar Jobs

Domino's Franchise

Pizza Delivery Driver - up to $20-$26 / hour Full/Part-time Job at Domino's Franchise

 ...you be more efficient which allows you to take more deliveries per hour than other delivery places, increasing your tips! Tips and mileage...  .... This position is mostly nights, 3-4 nights per week. $20/ hour is wage, mileage, and tips combined. You may not make... 

MML Alliance

OTR CDL Class A Owner Operator - (Lease) Job at MML Alliance

 ...CDL Class A Position Type: Over-the-Road (OTR) 48 States Equipment Type: Tractor + Trailer (Lease Provided) Experience: Minimum 2 years Description: MML Alliance is offering a Lease-to-Buy (LTB) program for CDL-A drivers who are looking to... 

HASC Center Inc.

School Bus Driver Job at HASC Center Inc.

School Bus Driver Brooklyn, NY | Part-time | Weekdays | Competitive pay Join a caring team and make a daily impact. Safely transport adults with intellectual and developmental disabilities (IDD) to and from our day program in Brooklyn. What Youll Do Safely...

Marvin Group

TEST ENGINEER I Job at Marvin Group

 ...vehicles. Based in Southern California near the Los Angeles International Airport, The Marvin Group consists of Marvin Engineering (MEC), Marvin Test Solutions (MTS) and Marvin Land Systems (MLS). Marvin Engineering designs and produces military Alternate Mission Equipment... 

Central Michigan University

PROSPECT RESEARCH STRATEGIST Job at Central Michigan University

 ...Number: S-3785 Position Summary Supports the fundraising efforts of the university by carrying out proactive and reactive prospect research on individuals, corporations, and foundations. Works collaboratively with the director of advancement services, the director...