Job Description

Objective: To ensure smooth operations of events that are held on DLCCC premises and assist clients in real-time with event needs.

Job Summary and Scope : This position is responsible addressing client, catering, bar, and

entertainment needs as they arise during events, as well as working with the events manager to ensure customer satisfaction during events.

Key duties and tasks:

• To serve as dedicated “point person” for events and rentals

• To be able to work evenings and weekends

• To be present at all times during a scheduled shift to ensure client satisfaction during their event

• To provide a welcoming and helpful environment for clients and event attendees

• To communicate with event manager regarding client or situational needs as they arise, including any emergencies and needs outside of norms for room rentals.

• Assist clients with basic technical needs during events, such as operating ballroom sound system, projector, microphones, and computers

• Depending on shift worked, collecting ballroom linens following events, ensuring lights and systems are powered down, client items are removed from space, and building is locked and secured at the end of rental period.

• Coordinate with external staffing (catering, bars, entertainment, security) during event time and address concerns, needs, and issues as they arise

• To ensure proper cleanliness and orderly appearance of facilities during event and execute some basic cleaning duties as needed

• Documenting and reporting to event manager any damages on facilities or property during events

• Communicating client and guest feedback to event manager within two business days of event

• Assess facility for any minor accessibility issues that may impact patrons, guests and other staff and assist with implementation of solutions to enhance accessibility, and communicating major accessibility issues to event manager

• Assist with additional DLCCC events and programming as needed

• Perform miscellaneous job-related duties as assigned

Desired qualifications :

• Excellent logistical and communication skills with great attention to detail and follow through

• Exceptional customer service skills with the ability to work effectively with a wide range of

constituencies in a diverse community

• Ability to make procedural decisions and judgments

Position & Salary Range:

• Reports to the Events Manager

• Is a part-time, “at will” position

• Non-typical office hours are necessary (weekends/evenings)

Learn, grow and play at the Detroit Lakes Community and Cultural Center! Full fitness, aquatics and recreation facility with a giant, indoor play-land. 8-lane pool, track, courts, classes and a beautiful 800+ seat performing arts theatre, conference room and ballroom!

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