Job Description
Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard for the ability to pay. We encourage you to take a look at our current openings and contact us if you have any questions.
Overview We are looking for a
IT Field Technician to join our family. Under the direct supervision of the
IT Directo r , the IT Field Technician maintains clients' computing and overall technical environment by identifying system requirements; installing upgrades; monitoring system performance, and resolving issues as they arise. This role assists the Kintegra Health IT Director in deploying hardware solutions across the organization. This includes (but is not limited) addressing end-user needs related network cabling, POTS lines, printers, scanners, copiers, telephones and credit card machines. The technician will also provide a minimal degree of desktop support and will travel between Kintegra Health sites.
Candidate Qualifications Performance Requirements
1
. Professional acumen with all users
- Knowledge of and experience with Windows and Citrix Environments, routers and switches
- Ability to troubleshoot end-user issues while working with the Service Desk
- Ability to provide end-user training
- Network Hardware/Software Configuration
- Experience with Remote control, Logmein, command-line utilities
- Knowledge of Remote Access (VPN, Remote Desktop Connection, Terminal Server)
- Various Software Installations
- Battery Backups
- Video conferencing and security systems
- Computer Hardware Installation/Replacement
- Network cabling
Education :Associates degree in Information Technology or IT certifications
Experience Required : 2+ years’ work experience preferred
Professional Licensure: None
Certification(s) : None
Key Responsibilities - Support medical, behavior health and dental offices within a hour service radius. Locations also include county buildings, industrial sites, schools and mobile units.
- Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures.
- Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating network and application problems to vendor.
- Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation.
- Prepares users by designing and conducting training programs; providing references and support.
- Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Protects organization's value by keeping information confidential.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Assist with occasional after-hour projects may be required.
- Other duties as assigned
Kintegra Health Core Requirements - Patient First – An approach to care that holds primary, the well-being and desires of the patient
- Build not Blame – Focusing first on finding fault with the process rather than the person
- Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
- C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
- Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture. We are an equal opportunity employer and value diversity.
Job Tags
Work experience placement, Remote job,