Job Description

Junior Contact Center Engineer Location Remote :

Junior Contact Center Engineer

SecureSpace Self Storage, a nationwide provider of top-tier storage solutions, seeks an innovative Junior Contact Center Engineer to join their dynamic Digital Customer Experience (CX) team. This is an exciting opportunity for an individual who is passionate about leveraging cutting-edge technology, developing strategies from the ground up, and scaling effective solutions in a fast-paced environment.

Key Responsibilities:

• CX and AI Innovation: Formulate and execute advanced strategies aimed at elevating the customer experience, coupled with the integration of Artificial Intelligence technologies into our tech stack, enhancing both operational efficiency and customer satisfaction.
• Call Center Infrastructure Coordination: Oversee and manage multi-platform configurations, optimizing the architecture of our Contact Center engine and its network of phone numbers, routing behaviors, devices, and users.
• Holistic Product Management: Balance the dual responsibilities of Internal and Consumer Product Manager of our proprietary software: harmonizing the internal functionality with its external customer-facing features, ensuring a seamless and effective experience for all users.
• Cross-Functional Collaboration: Act as a key liaison between various teams, including Operations, Technology, and Marketing, to facilitate cross-functional collaboration. Focus on uniting different perspectives and expertise to align strategies and develop integrated solutions that reflect our collective vision and objectives.
• Accountable Remote Working Dynamics: Embrace the flexibility and independence of a fully-remote, work-from-home setting, while maintaining high levels of productivity, responsibility, and communication.

Ideal Candidate Profile:

• Bachelor's Degree in Business or related field required.
• Strong background in customer experience and/or operations, preferably in a technological environment.
• Demonstrated experience in AI applications and customer experience strategies.
• Understanding of call center infrastructures and CRM tools.
• Excellent communication and collaboration skills, with a proven ability to work effectively with cross-functional teams.
• Entrepreneurial mindset with a talent for developing innovative strategies and solutions from the ground up.
• Ability to thrive in a fully-remote working environment, demonstrating self-motivation, time management, and organizational skills.

SecureSpace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

SecureSpace complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, InSite Property Group.

Job Type: Full-time

Salary: $50,000 - $65,000

Related Tags: Unified Communications, UCaaS, CCaaS, RingCentral, NICE inContact CXOne, IVR ACD Scripting, VoIP Systems, Telecom Architecture, Business Network Technology

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Excel: 2 years (Required)
• Contact Center Engineering: 1 year (Required)
• Product Management: 1 year (Required)

Work Location: Remote

Job Tags

Full time, Local area, Remote job, Work from home, Shift work, Day shift, Monday to Friday,

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