Job Description

Job summary

We are seeking a proactive, technically proficient LMS Administrator to oversee and enhance our learning platform(s). You will be the primary contact for course setup, user administration, integrations, reporting, and end-user support, facilitating reliable and efficient access to exceptional training experiences for employees and learners. This position integrates technical troubleshooting, instructional assistance, and process enhancement.

Key responsibilities

- Manage daytoday operation of the LMS (course imports/exports, enrollments, user accounts, role/permission management).

- Build, update and QA courses and learning paths (SCORM, xAPI, AICC, video, assessments).

- Configure and maintain integrations: SSO (SAML/OAuth), HRIS/CSV feeds, API connections, LTI tools.

- Create and distribute reports and dashboards on learning activity, completion rates, and compliance.

- Troubleshoot and resolve technical issues for administrators, instructors, and learners; maintain service-level expectations.

- Run system maintenance tasks: upgrades, patch testing, sandbox validation, backups, and release coordination.

- Develop and maintain documentation: admin guides, how-to articles, standard operating procedures.

- Deliver training and support for instructional staff and end users; create help resources and FAQs.

- Work with instructional designers and stakeholders to implement new features and optimize learner experience.

Skills

- Hands-on experience with one or more LMS platforms (Moodle, Canvas, Blackboard, Cornerstone, Docebo, SAP SuccessFactors, Workday Learning, Litmos, Absorb, etc.).

- Familiarity with elearning standards (SCORM, xAPI/Tin Can, AICC).

- Experience with integrations: SSO (SAML/OAuth), APIs, CSV/HRIS data feeds, LTI.

- Basic SQL, scripting (Python, PowerShell, or similar) or experience with automation tools for reporting and data manipulation.

- Comfortable with HTML/CSS for minor content fixes and troubleshooting.

- Knowledge of accessibility standards (WCAG) and mobile/responsive considerations.

- Strong problem-solving and analytical skills.

- Clear written and verbal communication; able to explain technical concepts to nontechnical users.

- Customer-service orientation and ability to prioritize simultaneous support requests.

- Project and time management; attention to detail.

Education and experience

- Bachelors degree in Instructional Design, Education, Information Technology, Computer Science, Human Resources, or related field preferred; or equivalent work experience.

- Typical experience: 25 years managing an LMS

- Experience working with cross-functional teams (HR, IT, compliance, L&D).

- Certifications in LMS platforms or e-learning standards are a plus.

Compensation and benefits

- Competitive base salary; performance-based bonus or incentive opportunities.

- Health, dental, and vision insurance.

- Retirement plan (401(k)) with employer match.

- Generous paid time off, paid holidays, and parental leave.

- Flexible work options: hybrid or remote work availability.

- Professional development budget (training, certifications, conferences) and tuition reimbursement options.

- Equipment stipend or company laptop and accessories.

- Short- and long-term disability, life insurance.

- Employee assistance programs, wellness and mental health support.

- Stock options or equity for eligible roles/companies (start-up/company dependent).

Why will you appreciate this role?

You will play a key role in improving learning experiences throughout the business by combining technical troubleshooting with people-focused support. If you enjoy problem solving, developing efficient processes, and assisting others in learning, this is a high-impact, visible position with several prospects for advancement and learning.

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