Job Description

Quality Systems Manager

Main Functions

Purpose:

The Quality Systems Manager oversees all documentation and platforms related to the Business Management System. They are responsible for maintaining, updating and classifying written programs and supporting platforms that promote and ensure adherence to internal and external standards, food safety and compliance requirements.

Essential Functions:

• Works collaboratively with the Director of Quality Systems and Continuous Improvement and Director of Quality to develop, maintain, improve and organize the documentation related to the Business Management System (BMS) for the production sites and distribution centers (DC) to ensure the organization’s compliance with standards, industry, customer, and regulatory requirements.
• Manages document control and updates the BMS/DC procedures, instructions, and forms on the Safety Chain (or Teams) platform (for NAB-Level) and communicate changes to team.
• Manages the update critical documentation in the company’s backup environment.
• Is a Business Unit (BU) super admin for Safety Chain online documentation platform and provide training on Safety Chain to the team.
• IS a BU super admin for Cognos BI (dashboarding), develop and maintain dashboards.
• Contributes to the maintenance and update of the LEMS QC results platform for NAB sites.
• Issues custom certificates of analysis (COA) promptly when required under specific conditions.
• Manages the learning groups and training programs in the Learning Management System Platform (LMS); updates and creates content as needed.
• Contributes to the Business Management Review (BMR) process (BMR dashboards, BMR minutes and presentations as well as being the slide master during BMRs).
• Coordinates cloud-based TV content display system (create and manage content, set a calendar, etc.) ensuring that company-specific content is consistently and efficiently broadcasted.
• Coordinates third-party audits and certifications scheduling (such as GFSI [FSSC, BRC, etc.] AIB, SEDEX/SMETA, Kosher, Halal, Non-GMO Project, Aliment du Québec, BioCheckedTM) with registrars for the BU as well as maintains Montreal site certification for « Aliment du Québec ».
• Conducts complete and detailed internal audits for the business unit (sites, distribution centers, external suppliers, etc.) based on objective evidence, such as the review of documentation/records, process observation and personnel interviews, and train others on the internal audit process.
• Creates and updates training programs and manages NAB-level user access in the online learning management system (Alchemy).
• Coordinates the translation of procedures and other technical documents to French and/or English as needed.
• Provides support to Site Quality Managers and to Distribution Center Branch Managers during external audits, as needed, as well as for the implementation or maintenance of documentation related to various external certifications.
• Supports the Customer Quality Coordinator as needed and is their backup.
• Provides general support to the quality team and performs other related duties as assigned.

Technical skills

Required

• Very comfortable using online platforms for document control, training management, dashboarding platforms (such as Safety Chain, Alchemy, LEMS, Cognos BI, BrightSign, etc.).
• Proficiency in Microsoft Office applications.
• Proficient in English and French (Where applicable).
• Self-taught and eager to learn.
• Strong organizational/prioritization skills.
• Ability to effectively present information and respond to questions from internal/external shareholders.
• Ability to develop and maintain productive and positive relationships.
• Bachelor’s degree in Chemistry, Microbiology, Food Science, Biology, Nutrition or equivalent experience.
• A minimum of 5 years’ experience with quality systems, HACCP and prerequisite programs under GFSI (FSSC, BRC, etc.) and documentation control in the food industry.

An asset

• A minimum of 2 years’ experience with quality internal auditing process (an internal auditor certification from a recognized association is a plus).
• Experience or knowledge of AIB, SEDEX/SMETA, Kosher, Halal, Non-GMO Project, Aliment du Québec, BioCheckedTM is a plus.

Personal abilities

Required

• Great sense of initiative – someone that thrives with minimal direction
• Accuracy and attention to detail; logical and methodical approach to problem solving.

General criteria

Required

• Available for occasional off hour calls and support for emergencies.
• Available to travel up to 25% of the time (Mainly to Memphis, Baltimore and Hattiesburg Sites).

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand Baking offers a range of superior quality baker's yeast – both fresh and dry varieties – and specialty ingredients to meet bakers' needs across North America, Europe, the Middle East, and Africa. Baking cultures and dough conditioners round out our impressive product range.

The Lallemand baking team's many branches collaborate closely to provide innovative products and efficient services, backed by a skilled technical support team in each region of operations.

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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