Job Description

Overview

This position is fully onsite Monday-Friday from 3-11pm and is eligible for our Evening Shift Differential.

Receiving general direction from the Security Supervisor, the Security Officer ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Institute, and is responsible for assisting with the day-to-day operation of Department.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

• Provides protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras.
• Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages.
• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful. Creates safety awareness among the Institute community.
• Provides emergency response to a variety of situations and incidents.
• Conducts preliminary investigations into thefts, shortages and other complaints involving potential misconduct.
• Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects.
• Provides escorts for staff, visitors and patients as requested.
• Assists with potentially violent patients. Detains individuals suspected of criminal conduct.
• Maintains accountability for valuables/property and other forms of evidence.
• Prepares and submits written reports in a complete and accurate manner and logs all incidents.
• May be assigned to special duties such as Bike Patrol and/or Community Service Officer.
• May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace.
• May be required to work other shifts and/or locations when necessary.
• Performs additional duties as assigned.

Qualifications

• High school diploma or GED required. 
• 1 year of security or related experience required; 2 years preferred.
• Must possess and maintain a valid driver’s license.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain required certifications in the following programs (training provided by department):
• CPR/AED/First Aid
• Narcan (Naloxone) Training
• AVADE/HDTS De-Escalation Training
• International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days)
• Excellent verbal and written communication skills. Multi-language skills a plus.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proficient in the operation of office equipment including computers.
• Knowledge of word processing, spreadsheet, and database applications.
• Exemplary customer service and communication skills.
• Strong risk analysis and organizational skills.
• Ability to control complex interpersonal situations and crisis management scenarios.
• Ability to prepare clear and concise reports and routine correspondence.
• Reliable and flexible.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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