Job Description

Automotive Service Advisor

Hyundai of Anderson, SC is currently hiring for an EXPERIENCED Automotive Service Advisor to add to our team. Experienced Service advisors are eligible for a Sign-on Bonus!! We are looking for a talented individual who can assist guests in our service department and offer a fantastic experience when they visit our dealership. The ideal candidate is hard-working and motivated to thrive in their role while complimenting the team.

What We Offer

• Competitive pay
• Health insurance
• Paid vacation and paid holidays
• Professional work environment
• Comprehensive training

Responsibilities

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all Customer and Vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance items due
• Recommend to Customer both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with Customer on the progress of repairs
• Verify the final invoice and inform Customer of all repairs completed
• Complete an active delivery with the Customer

Qualifications

• Communicate effectively with our customers via Phone, Internet or Text
• Check email frequently and respond to customer inquiries immediately
• Maintain GREAT CSI
• Set appointments for our customers and properly outline timelines for repair
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance

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