Job Description

Description and Requirements

WORK LOCATION : Onsite in Sunnyvale, CA

JOB STATUS: Full-time

WORK SCHEDULE: Mon - Fri
START DATE: November 25, 2024

END DATE: April 30, 2025

Role Summary 

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support.

Main Responsibilities

• Receive participants at work and guide them through the video study in a controlled environment

• Ensure all recordings are done per project guidelines and upload the data

• Have all participants complete a survey at the end of each session

• Follow COVID-19 sanitization procedures after each session

• Represent and promote the TELUS AI brand

Minimum Requirements

• Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data

• Familiarity with iOS and Mac OS

• Experience with data collection and data management

• Experience with video recording

• Able to commit to a weekly schedule for the duration of the project

• Ability to interact professionally with project participants

• Experience with progress tracking and reporting, comfortable with Excel or Sheets

Rate: $33.00 per hour

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity

• We have a passion for growth

• We believe in spirited teamwork

• We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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