Job Description

Position Summary:

We collaborate with leading companies to find talented specialists who can bring real value. We offer an excellent opportunity for those aiming for long-term growth and stability in a dynamic environment.

We are looking for a client-oriented technical support specialist confident in technology, who can quickly and effectively solve issues with software, hardware, and networks, ensuring a high level of service. Key qualities include problem-solving skills, patience, and a desire to help users.

The role involves working closely with a team, supporting IT technicians on software and hardware issues, installing and configuring software, and providing network support to clients. You will manage daily support incidents, participate in updates, improvements, and IT project implementation. Strong experience in customer service, troubleshooting, work organization, responsible handling of confidential information, and compliance with internal company standards are required.

Essential Functions:

Accurately respond to questions and assist customers with product features, installation, setup and troubleshooting of software via phone.

Be able to diagnose, analyze, and correct customer reported hardware.

Escalate issues as needed and ensure that the business is able to complete all job functions with a minimum of disruption and downtime.

Provide continuity of support during shift turnover and lead team huddles.

Monitor all systems under area of responsibility for potential problems and work proactively to find a solution.

Create, maintain, and organize technical documentation for all property information systems.

Train others outside of the department regarding troubleshooting techniques for areas of responsibility.

Other duties as assigned.

Required Qualifications:

1\. Ability to communicate effectively with Clients, Team Members and Management in both written and verbal form.

2\. Minimum six months (0.6) experience managing or supervising other individuals.

3\. Previous experience with administration and support of Microsoft desktop operating systems and Microsoft Office.

4\. Excellent time management skills.

5\. Ability to work well in a highly team driven environment.

6\. Knowledge of computer systems, mobile devices, operating systems, and common software (e.g., Windows, macOS, Office 365, etc.).

7\. Familiarity with remote desktop tools and help desk software (e.g., Zendesk, Anydesk, Microsoft Teams).

8\. Excellent communication and interpersonal skills.

9\. Ability to explain technical concepts in non-technical terms.

Availability:

Full-time (40 hrs/wk)

Experience levels:

Intermediate (0.6 yrs)

Languages:

English

Job Tags

Similar Jobs