Job Description

UX Researcher ROCGJP00037199

• Hourly pay: $50-$60/hr
• Worksite: Leading biotechnology company (New York City, NY - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment

A leading biotechnology company is seeking a UX Researcher to join the Computational Sciences Center. T he successful candidate will be the bridge between our users-world-class scientists, and domain experts in biomedicine and drug development and our development team.

UX Researcher Responsibilities:

• Define Product Strategy Through UX Research: Lead end-to-end user research and usability testing to directly inform product decisions, identifying critical pain points in the scientific workflow, and uncovering new opportunities for agents and agentic frameworks.
• Design and Execute Rigorous Usability Studies: Develop and implement a range of user testing methodologies, from contextual inquiries to heuristic evaluations.
• Operationalize User Feedback: Build and manage a systematic process for gathering, analyzing, and tracking qualitative user feedback over time, helping the team monitor user satisfaction and make data-informed improvements to models, agents, and infrastructure.
• Build a User-Testing Infrastructure: Create and maintain reusable testing protocols, participant recruitment pipelines, and insight repositories to elevate the quality and efficiency of user research across the organization.

UX Researcher Qualifications:

• 3-5+ years of experience conducting UX researcher and usability testing, preferably with complex, expert-facing systems.
• 3-5+ years of experience in qualitative and quantitative research, generative and usability research, longitudinal studies, data analysis, product experimentation, A/B testing, and user experience benchmarking.
• Experience in biotech, pharma, or a related industry shipping an internal build/software/product.
• Experience with UserTesting, Contentsquare or similar usability testing platforms.
• Experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
• Experience with LLM-based applications and standardized protocols like MCP is preferred.
• Experience working on internal tools with subject matter experts and stakeholders is preferred.
• Connect deep user insights to product strategy, roadmap decisions, and ultimately, scientific and business impact.
• Strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes.
• Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding the drug discovery process.
• UX Testing / Benchmarking.
• LLMs & Agents.
• Experience in biotech, pharma, or a related industry shipping an internal build/software/product.

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