Job Description

Job Description:
Expected Tools and Software Proficiency

Expected Proficiency/Usage

Figma

Main design tool; must have proficiency

1

Adobe Creative Cloud

Optional; may use Illustrator/Photoshop if needed

1

Mural

Used for collaboration

2

Other UX Research Tools

Open to candidate's preferred methods/tools

3

Preferred Candidate Skills

• Strong UX research abilities, including facilitating discovery, journey mapping, and developing lean personas.
• Ability to create wireframes and move from research to wireframe stage.
• Experience with Figma as the main design tool; familiarity with Adobe Creative Cloud (Illustrator, Photoshop) is a plus but not essential.
• Hands-on UI design experience, but with a focus on UX (approximate split: 60-70% UX, 30-40% UI).
• Information architecture background and understanding of layout and composition.
• Ability to collaborate and facilitate workshops with confidence.
• Experience with web-based applications; awareness of responsive development is a bonus.
• No strong requirement for CSS, JavaScript, or front-end development skills.
• Ability to work with large user pools (thousands of users globally).

Role Responsibilities Beyond Tool Proficiency

• UX Research & Discovery : Leading and facilitating discovery calls, conducting UX research, journey mapping, and developing lean personas to inform design decisions.
• Wireframing & Design Execution : Creating wireframes and collaborating on design concepts, with the main focus on moving from research to wireframes rather than high-fidelity mockups.
• Collaboration : Working closely with internal stakeholders, including tax and audit professionals, and engaging with global teams in the US, Ireland, and India.
• Usability Testing : Supporting usability testing as part of the UX research process, though this is not the primary focus.
• Project Flexibility : Managing multiple projects, sometimes picking up work midstream and carrying it forward as far as possible within contract timelines.
• Methodology Autonomy : Freedom to use preferred research and discovery methodologies, as there is no set process in place.
• Portfolio Expectations : Demonstrating experience in facilitating research, journey mapping, and persona development, with less emphasis on coding or high-fidelity design.

Overview:

We're hiring a contract UX Researcher to assist with the Discovery phase for our internal web apps. Their job: figure out what users need and turn that into clear direction for product, design, and engineering.

Reports to:

Lead UX Designer Partners with: Product Managers, Business Stakeholders, Engineers

What They'll Do

Lead Discovery: Plan and run user research to understand jobs, pain points, and workflows. Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions. Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps. Map the experience: Create: o Role snapshots (personas): brief summaries of user types and needs. o Step-by-step journeys: how users currently work, where it breaks, and the better future state. o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work. o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.

Must-have Qualifications

4 7+ years doing user research on product teams (enterprise or B2B preferred).

Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.

Strong at turning raw notes into clear insights and prioritized recommendations.

Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.

Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.

Excellent written and verbal communication-exec-friendly and concise.

Tools you know: Figma, Mural, Office

Nice to Have

Design experience and portfolio of enterprise-related work, or similar.

Experience in complex or regulated spaces (tax, audit, finance, healthcare, public sector).

Basic survey skills to complement interviews.

Service design exposure (e.g., mapping processes).

Light Research Ops (consent, recruiting, templates).

User testing and feedback gathering

Design experience with high-fidelity mockup and/or clickable prototypes.

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