Job Description

Description At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. We are seeking an accomplished learning experience designer (LXD). We are looking for someone who is not only skilled in learning experience design and operations but also embraces a roll-up-your-sleeves attitude. At Amazon, we would say, the person has a strong sense of ownership. The ideal candidate doesn't say, "That's not my job," but instead asks, "How can I help?" This role requires a proactive problem-solver who is eager to take ownership, collaborate across teams, and drive solutions with a hands-on approach. Someone who thrives in ambiguity, embraces challenges, and proactively seeks solutions will be a good fit for the Program Manager II role. This role is for a team player who values impact over ego, takes initiative, and continuously improves processes to optimize efficiency and learner outcomes. This role supports the Global Procurement Organization (GPO) that creates value for World Wide Operations by sourcing, procuring and managing non-inventory goods and services across 28 countries and multiple business lines. The role collaborates with subject matter experts to identify the most impactful organizational learning needs. The candidate creates activity-rich learning experiences using multi-modal (standard work, microlearning, eLearning, instructor-led learning, proximity learning etc.), customer-obsessed approaches. The role deploys learning using multiple channels including our learning experience platform, Global Procurement University. Candidates measure value to iterate to improve. The right candidate for this role is a self-starter with dedication to seeing projects through to the end. You must be able to work independently in a collaborative, creative, and ambiguous environment. You will have an eye for detail and determination to hold to high standards. This position involves direct contact with both internal and external stakeholders. The candidate must have an ability to earn and maintain trust. This role requires up to 30% travel and can be based out of Arlington, VA; Bellevue, WA; Houston, TX; Nashville, TN. Please submit examples of your past learning portfolio to review along with the resume. Key job responsibilities - Articulate a clear description, benefits, execution plan for managed capabilities, skills, and programs - Manage multiple content development projects simultaneously - Select the appropriate subject-matter-experts; collaborate with them to identify measurable pain points and articulate the learning objective - Create project plan; use sprint methodology to prioritize and execute projects; monitor project progress - Select the appropriate learning modality balancing frugality with high standards - Create course outlines aligned to the problem; incorporate learner preferences, cognitive abilities, storytelling to enhance engagement and comprehension - Develop prototypes and translate prototypes into learner centered, performance-based, activity rich learning assets - Apply team standards that ensure alignment to the Amazon and GPO brand, accessibility, cultural relevancy, impact - Deploy learning using effective communication strategies; prepares facilitators as needed - Leverage science and data-driven approaches to design, deploy and evaluate the effectiveness of learning assets and quickly revises assets to address feedback - Manage, interpret, and analyze business data to report conclusions and make recommendations based on findings - Produce written reports to communicate and gain support for solutions, measurement and evaluation plans - Identify innovative ways to enhance learning experiences by integrating AI-driven personalization, adaptive learning, and data analytics (especially as it relates to our LMS and Ticketing Systems) About the team We are dedicated to unleashing the full potential of our people by accelerating proficiency across a set of prioritized capabilities; driving business outcomes; promoting a learn and be curious culture; providing leaders with resources to leaders to develop talent; and engaging employees through leadership excellence, extraordinary teaming, and skills to derive meaning in work. Basic Qualifications - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree - 3 + years relevant experience in an instructional design role or Bachelors' Degree in instructional design, education technology, or similar field Expertise using eLearning development tools such as Articulate Rise/Storyline, Camtasia, Adobe Photoshop/Illustrator, and Captivate. - Experience designing and developing interactive training materials in multiple modalities including ILT, eLearning, video, and/or job aids Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience working in or supporting a procurement function like category or supplier management. - Experience managing projects of medium to high scope independently while working cross-functionally with multiple teams and stakeholders. - Proven work experience designing and delivering training solutions to large organizations. - Experience developing and managing learning experience platforms. - Experience assessing curriculum effectiveness to develop solutions that positively impact learner performance. - Master's Degree in instructional design, graphic design, educational technology, or a related field; or industry certifications in instructional design, curriculum development, performance improvement, project management, or related areas (e.g., CPTD, CPT, PMP, etc.). - Advanced multimedia development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop). - Experience with emerging tech trends for content creation (e.g., gamification, VR, xAPI). - Exceptional ability to earn trust of subject matter experts and stakeholders. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Work experience placement,

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