Senior IT and Desktop Support Technician Job at HEROIC Cybersecurity, Watsonville, CA

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  • HEROIC Cybersecurity
  • Watsonville, CA

Job Description

About the Job: HEROIC.com ( HEROIC.com ) is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

 

As a member of the IT Team, you will be responsible for the hands-on management and support of our clients’ IT systems. This includes installing, configuring, testing, deploying, maintaining, troubleshooting, and supporting hardware, software, and networking for users within a mixed Windows environment.

 

The ideal candidate should have strong technical proficiency, and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville, CA. 


What you will do:

  • Maintain and administer hundreds of computer systems and related computing environments including computer hardware, servers, software and networking devices.
  • Troubleshoot and resolve technical issues related to hardware, software, and networks.
  • Work closely with the remote helpdesk team to resolve tickets
  • Computer Installations and Imaging
  • Maintain IT asset inventory and documentation of system configurations and processes.
  • Software Management & Installations
  • Network and networking device troubleshooting
  • Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented.
  • Assist in documentation and implement IT policies and procedures.

 

What we are looking for:

  • BS/BA Degree in Information Technology, Computer Science or comparable experience/certifications in an IT related field.
  • Minimum 5 years of experience as experience in IT support, system administration, or related technical roles.
  • Well versed in a broad set of technologies including networking, storage, service desk, cybersecurity, virtualization, cloud infrastructure (IaaS, PaaS), etc.
    - Microsoft Windows, Linux
    - Active Directory, Office365
    - Enterprise Networking
    - Virtual environments
    - Storage technologies
    - Endpoint Management, Computer Imaging
  • Experience deploying and supporting cloud-based applications
  • Knowledgeable with cybersecurity best Practices, HIPAA, and/or HITECH requirements.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Excellent English verbal/written communication and interpersonal skills.

Preferred Qualifications:

  • Healthcare-related IT Experience and/or industry knowledge is a plus
  • Experience working with remote/offshore teams
  • Project Management Training or experience (including software) preferred
  • Background working with an MSP or MSSP environment is an added advantage

What we offer:

  • Position Type: Full time
  • Work Location: 100% onsite in Watsonville, CA. Candidate must reside near or within 30-mile radius of the city
  • Compensation: $50,000-70,000 annually, depending on experience
  • Professional Growth: Amazing upward mobility in a rapidly expanding company.
  • Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.

Job Tags

Full time, Remote work,

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