Job Description

Job Title UX Researcher/Designer

Location Chicago, IL ( Remote)

Job Description

Responsibilities:

• Lead discovery: Plan and run user research to understand jobs, pain points, and workflows.
• Facilitate sessions: Run interviews, workshops, and stakeholder discussions-ask the "obvious" questions that surface assumptions.
• Summarize what they learn: Turn notes into clear findings, "what this means," and recommend next steps.
• Map the experience - Create:

o Role snapshots (personas): brief summaries of user types and needs.

o Step-by-step journeys: how users currently work, where it breaks, and the better future state.

o Simple screen sketches (wireframes) & flow diagrams: quick visuals that show how a task should work.

o Keep everyone aligned: Present short, clear readouts; document decisions; maintain a simple research archive.

What You Will Deliver:

• Tools you know: Figma, Mural, Office
• A practical UX plan and interview results.
• A short deck communicating findings what it means recommended actions.
• Lean personas for key roles.
• Current-state and future-state journeys with pain points and simple success measures.
• Task/flow diagrams and low-fi wireframes for critical paths.
• A prioritized UX backlog.
• Mockups as neccesary.

WHAT WE NEED FROM EVERY CANDIDATE:

• Resume with hourly rate, location, time-zone overlap.
• 2 3 samples (journey map, personas, insights readout, low-fi wires). Redactions OK.
• Best discovery project (goal, what you did, outcome).
• Examples from enterprise or B2B applications
• Start date and weekly capacity

MUST HAVES:

• 4 7+ years doing user research on product teams (enterprise or B2B preferred).
• Tools you know: Figma, Mural, Office
• Comfortable planning and running interviews, observing real work, testing early ideas, and doing quick usability checks.
• Strong at turning raw notes into clear insights and prioritized recommendations.
• Can independently produce personas, journeys, task flows, and low-fidelity wireframes in Figma, Mural, or similar.
• Confident facilitator; good at guiding groups, handling pushback, and driving to clarity.
• Excellent written and verbal communication-exec-friendly and concise.

Nice to Haves:

• Design experience and portfolio of enterprise-related work, or similar.
• Experience in complex or regulated spaces (tax, audit, finance, healthcare, public
• sector).
• Basic survey skills to complement interviews.
• Service design exposure (e.g., mapping processes).
• Light Research Ops (consent, recruiting, templates).
• User testing and feedback gathering
• Design experience with high-fidelity mockup and/or clickable prototypes.

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